Privacy Policy

RideMeister GmbH ("we", "us", or "our") is the data controller for your personal information. We are committed to protecting your privacy and handling your data with transparency and care.

Contact: RideMeister GmbH Bahnhofstrasse 1 8001 Zurich, Switzerland Email: privacy@ridemeister.ch

We collect only the data necessary to provide our chauffeur services:

• Contact Information: Name, email, phone number • Booking Details: Pickup/drop-off locations, dates, times • Payment Information: Processed securely by Stripe • Communication Records: Messages and support inquiries

We do not collect unnecessary personal data or track your location beyond what is needed for the booked service.

We process your data based on:

• Contract Performance: To fulfill your booking requests • Legal Obligations: Tax and accounting requirements under Swiss law • Legitimate Interests: Improving our services and preventing fraud • Consent: For marketing communications (you can opt out anytime)

We retain your data only as long as necessary:

• Booking Records: 10 years (Swiss legal requirement) • Payment Records: 10 years (accounting requirements) • Server Logs: 90 days • Marketing Preferences: Until you unsubscribe

After the retention period, data is securely deleted or anonymized.

We work with trusted third parties who process data on our behalf:

• Stripe: Payment processing (PCI-DSS compliant) • Google Maps: Route calculation and address lookup • Resend: Email notifications • Vercel: Website hosting

These partners are contractually bound to protect your data and process it only for the specified purposes.

Under Swiss data protection law and GDPR (where applicable), you have the right to:

• Access: Request a copy of your personal data • Rectification: Correct inaccurate information • Deletion: Request deletion of your data ("right to be forgotten") • Portability: Receive your data in a portable format • Objection: Object to certain types of processing • Restriction: Limit how we use your data

To exercise these rights, contact: privacy@ridemeister.ch

We implement robust security measures:

• Encryption: All data transmitted over HTTPS • Access Control: Strict internal access policies • Regular Audits: Security reviews and updates • Incident Response: Procedures for data breach notification

We may update this policy periodically. Significant changes will be communicated via email or website notice. The "Last updated" date at the top indicates when this policy was last revised.